Jeff serves as the Director of Strategic Deployment at AmeriPro Health, overseeing the company’s multi-state Communications centers and scheduling operations. With more than 30 years of progressive EMS, Public Safety Leadership, IT and software development experience, Jeff is driving AmeriPro’s transformation of communication services, workforce optimization, and technology integration to support the company’s rapid expansion across ten states.
His strategic oversight includes staffing models, scheduling systems, workload forecasting, and the deployment of AI-enhanced dispatch technology. Jeff’s leadership has been critical in improving call-handling efficiency and ensuring seamless emergency response across diverse markets.
Before AmeriPro, Jeff held senior leadership roles in large private EMS agencies, where he specialized in high-volume 911 systems, change management, and communications center optimization. His career has been defined by a commitment to operational excellence, team development, and cultural transformation. He is known for building high-performance teams through servant leadership and transparent communication.
Jeff holds several industry certifications, including Communication Center Manager (CCM) obtained through Fitch & Assoc., Association of Public Safety Communications Officials (APCO, EMD Instructor), Lean Six Sigma for Healthcare obtained from the University of Alabama, and an AI Prompt Engineering Certificate through Kennesaw State University. He also explores innovative applications of AI in public safety, aiming to elevate EMS systems through smart automation, training modernization, and data-informed decision-making.
Originally from Northwest Georgia, Jeff is married and passionate about helping others grow through mentorship, leadership coaching, and operational clarity.